Privacy policy

Admin

June 24, 2022

Quang Min Company Limited | kesatquangmin.com

1. Data Controller Information

Company Name: Quang Min One Member Company Limited (Công ty TNHH MTV Quang Min)
Tax Identification Number (TIN): 3602557234
Address: No. 242A, Hoang Minh Chanh Street, An Hoa Neighborhood, Hoa An Ward, Bien Hoa City, Dong Nai Province, Vietnam
Hotline: (+84) 919 969 566
Personal Data Inquiries Email: quangmin.sun@gmail.com
Official Website: https://kesatquangmin.com
Data Protection Contact Person: Ms. Nguyen Thi Thanh Tien

This Privacy Policy applies to all customers, partners, and website visitors who submit personal data to Quang Min via contact forms, hotline, email, Zalo, Messenger, or direct working channels.

2. Principles of Personal Data Protection

Quang Min commits to processing personal data in full compliance with Vietnam’s Law on Personal Data Protection No. 91/2025/QH15 (effective from January 1, 2026) and related guiding regulations, based on the following principles:

Collect only necessary information strictly required for consultation, quotation, manufacturing, installation, and customer support.
Use personal data solely for the explicitly disclosed purposes.
Never sell, trade, or commercialize personal data to third parties, unless backed by a legal basis or explicit customer consent.
Implement appropriate technical and managerial measures to safeguard all data.
Respect and uphold data subjects' statutory rights in accordance with applicable laws.

3. Purposes of Data Collection

Quang Min collects and processes personal data for the following purposes:

Receiving and responding to requests for consultation, site surveys, and racking system quotations (Selective, Drive-In, Double Deep, Radio Shuttle, Mezzanine, Cantilever, Mesh Decking, Boltless Racking, etc.).
Contract execution, order confirmation, manufacturing, delivery, and on-site installation.
Invoicing, financial reconciliation, and payment processing.
Post-sales services, warranty coverage, maintenance, and technical support.
Customer care, product updates, and promotional communications (subject to prior customer consent).
Handling and resolving customer feedback, inquiries, or complaints.
Fraud prevention, security enforcement, and website system protection.
Fulfilling statutory obligations as requested by competent state authorities.

4. Scope of Personal Data Collected

Identity Data: Full name, job title, company name.
Contact Data: Phone number, email address, Zalo account, shipping/delivery address, or site/warehouse location.
Order & Inquiry Specifications: Racking system types of interest, dimensions, load capacities, quantities, warehouse parameters, quotation details, and contract terms.
Payment & Invoicing Data: Entity name, Tax ID, billing address, and transaction transfer details for reconciliation. Quang Min does not collect or store customer bank card numbers.
Technical Data: IP address, device type, browser specifications, visited pages, and access timestamps.
Communication Data: Message content, emails, and consultation call logs.

Quang Min does not actively collect sensitive personal data. Please refrain from submitting personal details unnecessary for technical consultation.

5. Authorized Third Parties & Data Recipients

Personal data is shared strictly on a need-to-know basis to fulfill the aforementioned purposes, including:

Internal Departments: Sales, Design, Manufacturing, Engineering, Installation, Accounting, and Customer Support.
Logistics & Contracting Partners: Freight forwarders, shipping carriers, and contracted installation teams.
Financial & Service Partners: Banks, payment gateway providers, and e-invoicing service vendors.
IT Infrastructure Suppliers: Web hosting providers, domain registrars, email services, CRM tools, analytics software, and advertising platforms.
Government Authorities: Competent Vietnamese regulatory bodies upon legal request.
Third-Party Vendors: Partners directly involved in order execution under binding confidentiality agreements.

6. Overseas Data Transfers

Quang Min serves both domestic and international markets. Personal data may be transferred abroad or stored on servers/platforms located outside Vietnam in the following instances:

Transfer Cases: Direct inquiries submitted by international customers, or the use of global cloud infrastructure, email hosting, web analytics, or digital marketing tools (e.g., Google, Meta).
Purposes: Facilitating cross-border consultation, quotations, commercial transactions, web operations, and marketing analytics.
Scope: Contact information, technical specifications, and necessary web usage logs.
Security Commitments: Quang Min obligates international service partners to maintain adequate security standards and complies with Vietnamese regulations governing cross-border personal data transfers.

7. Cookies & Technical Data

Our website uses cookies and similar tracking technologies:

Essential Cookies: Necessary for basic website functionality and performance stability.
Google Analytics: Used to measure traffic metrics and user interaction behavior.
Facebook Pixel / Google Ads Tags: Employed to evaluate and optimize digital advertising performance.
Session Storage / Tokens: For temporary session authentication (if applicable).

User Control: You may disable or clear cookies via your browser settings and turn off personalized ads within your Google or Facebook account settings. Refusing non-essential cookies will not affect your access to product information on our website.

8. Data Retention Period

Consultation & Quotation Data (No Contract Executed): Retained for a maximum of 24 months from the last point of contact.
Contractual, Accounting & Invoicing Records: Retained in accordance with applicable tax/accounting laws and throughout the product warranty period.
Customer Care & Marketing Data: Retained until the customer revokes consent.
Technical Logs & System Data: Retained for a maximum of 12 months.
Extended Retention: Retained where necessary to resolve ongoing disputes, legal claims, or legal requests from competent authorities.
Data Disposal: Upon expiration of the retention period or fulfillment of processing purposes, data will be permanently deleted, destroyed, or anonymized in accordance with statutory procedures.

9. Data Security Measures

Quang Min implements robust organizational and technical safeguards, including:

Role-based access control (RBAC), restricting data access to authorized personnel only.
Standard SSL/TLS encryption protocol deployment across the website.
Password hashing for administrator accounts and critical systems.
Periodic data back-ups.
System activity audit logging and administrative access tracking.
Non-disclosure agreements (NDAs) signed by all internal personnel and external service partners.
Incident response procedures to notify regulatory authorities and data subjects in the event of a data breach, as required by law.

10. Data Subject Rights

As a data subject, you hold the following rights under applicable laws:

The right to be informed about how your personal data is processed.
The right to inspect, view, or request copies of your personal data.
The right to request correction or updating of inaccurate personal data.
The right to request data deletion or restriction of processing.
The right to object to data processing or withdraw consent where permitted by law.
The right to file complaints, denunciations, or legal claims if your rights are infringed.

Please note: Revoking consent or requesting data deletion may prevent Quang Min from continuing to provide certain dependent services (e.g., detailed quotations or warranty support).

11. Data Subject Request Procedure

Submission Channels: Submit your request via email to quangmin.sun@gmail.com, call our hotline at (+84) 919 969 566 during business hours, or send a written notice to our headquarters.
Required Details: Include your full name, contact details previously registered with Quang Min, and the specific request (e.g., access, update, deletion, consent withdrawal).
Identity Verification: Quang Min may verify your identity via your registered phone number/email or recent transaction details prior to processing.
Response Time: We will acknowledge receipt within 02 business days of receiving a valid request and complete processing within statutory timeframes.
Rejection Grounds: Requests may be declined if identity cannot be verified, if the request infringes upon third-party rights, violates legal obligations, or involves data required to be stored by law. A clear written justification will be provided in such cases.

12. User Responsibilities

Provide accurate, complete, and up-to-date personal information.
Maintain the confidentiality of your account credentials, passwords, and transactional records.
Do not unlawfully disclose or submit third-party personal data to Quang Min.
Notify Quang Min immediately upon discovering any unauthorized data usage or suspecting a data breach.

13. Policy Updates & Revisions

Quang Min reserves the right to amend or update this Privacy Policy to reflect operational changes or evolving legal requirements.
Any updated version will be publicly posted on kesatquangmin.com.
Revised policies take effect from the date of publication or as specified within the document. Continued use of our website or services following such updates constitutes acceptance of the revised terms.

Effective Date: June 25, 2022