Warranty Policy

At Quang Min Steel Racking, product quality and operational stability are core priorities in delivering industrial storage solutions to our clients.

We have established this Warranty Policy to safeguard customer rights, provide prompt technical support for operational issues, and maintain the long-term performance and efficiency of our racking systems.

 

1. Scope of Application

This policy applies to industrial warehouse racking systems and storage solutions manufactured and supplied by Quang Min Steel Racking, as specified in the quotation, contract, or handover documentation of each order.

The specific warranty scope and duration are defined per product line, project item, and mutual agreement between both parties.

 

2. Warranty Period

• Standard Structural Warranty: 5 years, subject to the terms, conditions, and scope defined in the corresponding contract, quotation, or warranty certificate for each order.

• Effective Date: The warranty period commences from the date of official system inspection and handover, or as otherwise agreed upon in contractual terms.

• Specific Components: For items subject to special warranty conditions or custom timeframes, detailed information will be explicitly outlined in the respective transaction records.

 

3. Warranty Coverage

During the warranty period, Quang Min will accept and inspect technical issues verified to fall within warranty scope, including:

• Structural Defects: Material defects or manufacturing flaws affecting the durability, integrity, and load-bearing capacity of structural components.

• Engineering & Fabrication Errors: Deficiencies in machining, assembly connections, or structural welds originating from the manufacturing process.

• Installation Errors: Technical discrepancies resulting from direct installation performed by Quang Min, within agreed responsibilities.

• Parts & Components: Manufacturing defects in components specified under the warranty coverage of the order.

Upon inspection and root-cause verification, Quang Min will propose an appropriate repair or component replacement plan under applicable warranty terms.

For cases fully meeting warranty criteria, approved repairs or structural replacements will be performed at no additional cost to the client.

 

4. Warranty Eligibility Criteria

A warranty claim will be honored when the following conditions are met:

• The product remains within its valid warranty period as documented in the order records.

• Proof of purchase, contract, handover protocol, or related verification documentation is provided.

• Damage is verified to originate from material failure, manufacturing defects, or installation flaws attributable to Quang Min.

• The racking system has been operated strictly in accordance with its designed capacity, structural purpose, and agreed technical guidelines.

• Structural components, uprights, beams, and accessories have not been modified, altered, or tampered with without technical authorization.

• The client promptly reports the issue and cooperates with Quang Min during technical inspection and cause assessment.

 

5. Warranty Exclusions

This Warranty Policy does not cover damages resulting from the following causes:

• Exceeding maximum design load capacities, improper weight distribution, or misuse outside intended functional parameters.

• Mechanical collisions or impacts caused by forklifts, material handling equipment, cargo, or operational accidents.

• Unauthorized dismantling, relocation, structural modification, or repairs performed contrary to technical instructions.

• Floor subsidence, foundation distortion, or sub-standard civil site conditions compromising system stability.

• Exposure to corrosive environments, aggressive chemicals, extreme humidity, or unnotified operational conditions not accounted for during design.

• Damages caused by fire, natural disasters, force majeure, or external factors beyond Quang Min’s scope of liability.

• Normal wear and tear or cosmetic surface degradation arising during regular use, unless explicitly covered under contract terms.

Note: For surface coatings (powder coating), specific accessories, or specialized items, warranty terms apply per the detailed conditions specified in each contract or warranty certificate.

 

6. Warranty Claim Procedure

• Step 1: Request Submission

  The client contacts Quang Min via hotline or official communication channels, providing order details, site location, description of the issue, and relevant photos or videos.

• Step 2: Technical Inspection & Root-Cause Assessment

  Our technical department evaluates the submitted details and coordinates on-site or remote verification with the client as necessary.

• Step 3: Action Plan Proposal

  Upon confirming the cause and liability scope, Quang Min presents a repair or replacement solution.

  For issues outside warranty coverage, a detailed service proposal and cost estimate will be provided for client review prior to execution.

• Step 4: Execution & Final Acceptance

  Repair or replacement works are executed based on the agreed plan. Upon completion, both parties verify and sign off on the results.

Processing timeframes depend on the severity of the issue, inspection requirements, and replacement part availability. Schedule details will be communicated upon claim assessment.

 

7. Operational & Maintenance Recommendations

To maintain long-term stability and structural safety, Quang Min recommends:

• Strictly adhere to designed load limits and agreed cargo loading layouts.

• Conduct periodic inspections of structural components, beam connections, safety locks, and floor anchorages.

• Prevent forklift and material handling equipment impacts on upright frames, beam profiles, and load-bearing structures.

• Avoid unauthorized structural alterations or system relocations without prior engineering evaluation.

• Immediately cease using any racking bay showing signs of severe deflection or damage, and contact our technical team for guidance.

Periodic inspection services, preventive maintenance, and non-warranty repair support are available upon request under separate agreements.

 

8. Warranty & Technical Support Contact

For technical assistance or warranty requests, please contact:

QUANG MIN STEEL RACKING

• Hotline / Zalo: (+84) 919 969 566

• Official Website: https://kesatquangmin.com/

 

We appreciate your trust and collaboration, and remain committed to delivering tailored, high-performance industrial storage solutions for your operational growth.